Our SLAs depend on the agreed hours of cover and the priority of your issue or request. But typically, we aim to respond and resolve your issues within the same working day. 

If required, we can provide bespoke SLAs to suit you – extended hours of cover (24x7x365, weekends, public holidays), different speeds of response, priority, or cover for different types of equipment. Simply visit our website or get in touch for more information.

Yes

Yes

Yes, all our technicians are highly skilled and always ready to learn new things

Yes, all our technicians are highly skilled and always ready to learn new things