Steer your career in the right direction

• • Provide comprehensive onsite IT support to end-users at client locations in the UAE.
  • Provide strategic guidance and oversight in the planning, implementation, and management of IT
    systems and infrastructure.
  • Develop and maintain IT policies, procedures, and standards to ensure the security, integrity, and
    availability of systems and data.
    Oversee the installation, configuration, and maintenance of hardware, software, and network
    infrastructure.
  • Respond to technical assistance requests promptly, either in person, via phone, or through email.
  • Troubleshoot complex technical issues and provide advanced-level support and resolution.
  • Conduct regular system audits to ensure compliance with regulations and best practices.
  • Communicate technical information clearly and concisely to non-technical users
  • Follow the Service Level Agreement (SLA) guidelines for issue resolution based on severity.
  • Stay up-to-date with industry trends, emerging technologies, and best practices, and make
    recommendations for technology improvements.
  • Foster a collaborative and innovative team culture, promoting knowledge sharing and continuous
    improvement.

Requirements and skills

• • Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 2 years of experience in an onsite IT support role in the UAE.
  • Proficiency in Microsoft operating systems and applications. Familiarity with remote desktop applications and help desk software.
  • Excellent communication and customer service skills. Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Preferred knowledge of network protocols, hardware, and software.
  • Must possess a valid UAE driving license and reliable transportation.