Terms & Conditions Mignet
Terms and conditions for using the Mignet website and engaging Mignet Technologies services.
General
By using this website you agree to these terms. All content is provided for general information; service specifics are defined in your signed agreement with Mignet Technologies LLC.
Service levels, response times and pricing for managed IT, AMC and projects are documented in each customer's proposal and contract.
Quotations, payment and service levels
Mignet quotations are valid for 30 days and are binding only once scope is fixed in writing — either a project deliverable or a monthly managed service from AED 2,500 per month. Annual maintenance contracts (AMC) are invoiced monthly or annually in advance.
Response and repair times are set out in your agreement: typically one business hour to first response on critical incidents and same-day attendance for business-stopping faults. Hardware and licence purchases are billed at cost unless otherwise agreed in writing.
Liability and governing law
Mignet performs services with reasonable skill and care. To the fullest extent permitted by law, our aggregate liability for any one event is limited to the amount paid for the affected service in the preceding twelve months, and we are not liable for indirect or consequential loss.
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction over any dispute. Questions about these terms can be sent to info@mignet.io.
Terms & Conditions — written and maintained by Mignet's own Dubai engineering team. Mignet is a UAE-headquartered managed IT provider: 900+ customers, certified Microsoft, AWS, Fortinet and Bitdefender engineers, and a 24/7 helpdesk covering Dubai, Sharjah, Abu Dhabi, DIFC and Qatar.
Mignet's engineers cover Dubai, Sharjah, Abu Dhabi, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain and DIFC, with remote helpdesk cover across Qatar and the wider GCC. Typical response is one business hour, and most remote tickets are closed the same day — the engineers who answer the phone are the same ones who run your environment.
Why it matters
Terms & Conditions by Mignet
Certified engineers, enterprise tooling and proactive monitoring — delivered as a fixed, predictable partnership.
Certified & partnered
Microsoft, AWS, Fortinet, Bitdefender, Hexnode and more.
24/7 proactive monitoring
We watch your systems around the clock and fix issues before they impact you.
1-hour response
A Dubai-based team and helpdesk that answers fast — remote or on-site.
UAE & GCC coverage
Dubai, Sharjah, Abu Dhabi, DIFC, Qatar and beyond.
How it works
Simple 4-step process
Free audit
We review your current setup, risks and goals — free, no obligation.
Tailored proposal
A fixed-scope, fixed-price proposal within 1 business hour.
Implementation
Certified engineers deploy, migrate or configure with minimal disruption.
Ongoing support
24/7 monitoring, reporting and a responsive team that has your back.
FAQ
Frequently Asked Questions
Do you support businesses outside Dubai?
Yes. Mignet supports customers across all seven emirates and in Qatar, with a 24/7 remote helpdesk and on-site engineers in Dubai, Sharjah, Abu Dhabi and DIFC. Most remote issues are resolved the same day, and site visits are scheduled within one business hour.
How do I get a price?
Request a free IT audit and Mignet returns a fixed-scope, fixed-price proposal within one business hour — whether you need a monthly AMC, a one-off project or 24/7 monitoring. The audit is free and carries no obligation.