We cover all
Our all packages are so comprehensive because it matters greatly to us that every customer is well looked after. So, we also offer customized upgrades to ensure that your specific requirements are catered for.
We know you
By getting to know your business inside out, our dedicated teams can offer strategic advice on which package is best suited to you, leaving you to focus on running your business.
We are you
We can become your fully managed IT Department and cloud services provider and work with you to ensure the return from your technology investment is maximized.
Customer Service Excellence
We pride ourselves on our customer service; our consistently high support service levels are reflected in our live google reviews which gained us as the best service provider. This demonstrates our performance and credibility as the leading IT service company in Dubai.
What IT Support solutions do we offer?
By getting to know your business inside out, our dedicated teams can offer strategic advice on which package is best suited to you, leaving you to focus on running your business.
Fast Ticket Response Times
As a top IT Company in Dubai, we totally understand that customers want their support tickets resolved as quickly as possible with minimal impact on their business. That said, speed is one of the most important KPIs of any IT Support provider, which is why our Service Desk averages answering all support calls in under 1 minute. This sets our support service apart from other IT Support providers who simply do not have the Service Desk resources to provide this timeframe.
Best IT service desk
The IT service desk is responsible for addressing any technical issues that arise within an organization. This may include setting up hardware and software, troubleshooting any hardware or software problems, advising users on security updates, and repairing or upgrading equipment when necessary. Mignet it support specialist responds quickly and efficiently to these issues, and keep operations running smoothly.
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Frequently Asked Questions
Ask us how we can help you reduce costs, reduce risks & boost productivity with our IT Support in Dubai.
What is MSP?
A Managed IT Service Provider (MSP) is a company that remotely / physically manages a customer’s IT infrastructure and/or end-user systems. Mignet is proud to offer a hybrid approach to IT Support delivery which ensure lightning fast response times in conjunction with regular onsite scheduled preventative maintenance.
What is Mignet Managed IT Support
Mignet is an IT Support & Managed Services Provider headquartered in Dubai, UAE. Experience in serving the IT needs of small & mid-sized businesses across the UAE.
Mignet is also one of the only handful of Dubai IT support companies that have verified client testimonials & case studies.
What are your IT Support Response Times?
- 2 Minute Average Initial Response Time
- 15 Minute Average Response Time
- 1 Hour Average Resolution Time
What’s included in your IT Support Services?
Our Business IT Support solutions in Dubai provide a wealth of benefits. Standard IT Support cover is available 9.00 am – 6.00 pm Sunday to Thursday, however, our contract hours are flexible and the Service Desk is equipped to provide extended service hours. 24/7 cover for those customers who require higher levels of support. We can also customise an IT support plan based on your business needs and budget. Reach out to us to learn more.
Do you provide Remote Support? Do you have Onsite IT Support in Dubai?
We offer the best IT support all over the United Arab Emirates. While our dedicated remote support teams are tasked with responding to and resolving tickets as quickly as possible, we also have a full team of experienced onsite engineers that will visit your office both on-demand and as a scheduled regular preventative maintenance plan.
