Jamsheera K

IT Support Engineer with a year of experience in providing comprehensive technical support to end-users. Successful in installing, configuring applications on Windows operating systems and providing IT technical support. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality support.

1. Provided 1st line technical support; answering support queries via ticketing tool, phone, and email.
2. Maintain a high degree of users service for all support queries and adhere to all service level agreement.
3. Respond to inquiries from clients and help them resolve any hardware or software problems.
4. Following the evolution of all aspects: documentation and the proper processing of the ticketing operation.
5. Appropriate management and timely information on the results occurred depending on the priority issues and impact, providing technical support effectively.

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