Crystal Clear Quality Calls in the GCC. Manage phone calls, WhatsApp and SMS conversations on one platform. All connected with your CRM.
Connect ZIWO to the apps you love and use every day. Powerful one-click deployment CRM plugins and other out-of-the-box solutions help to automate your business workflows and to boost productivity.
Click-to-call, Customer file pop-up, CRM enrichment are among the superpowers you can expect without switching between apps.
to a Full Programmable Customer Engagement Platform
Cloud telephony and call center software deployed instantly
Do you charge for the Administrator licenses?
Yes. We are charging separately for the telephone calls at a rate which is generally similar to what you would pay with your local telecom company. To enjoy calling and messaging with ZIWO, you need to pre credit/top-up a telecom account that will be used for each call or paid message.
Can I get a phone number in the 150+ countries you cover?
Yes, provided that you have what local regulators are requiring. Certain numbers are restricted to local operating companies and require a proof of address. Rules might change overtime.
Is your solution legal?
Yes. All the phone calls are processed by local telecom companies and we strictly follow local regulations and requirements.
Where do you host the data?
ZIWO can deploy on any type of public or private cloud, so we just follow what you want. By default we will host in top tier data centers such as Google Cloud, Microsoft Azure or AWS
Can I increase or decrease the number of licences?
Yes you may increase the number of license anytime with immediate effect, or decrease with effect at the beginning of the following month.
Can I have a mix of profiles on the same platform?
Yes. You can mix different type of licences on the same ZIWO platform: customer facing users like sales rep, support, drivers… and non customer-facing users, so that they can all communicate together.
What if I decide to cancel?
If you no longer wish to use ZIWO, you may cancel at any time with a 30 days notice. You will receive a pro-rated credit with ZIWO for the unused telecom credits. Licences will remain active until the end of the billing cycle and not renew.